Monthly Pro subscriptions ($9.99/month) are eligible for a full refund within 48 hours of the initial charge. After 48 hours, the subscription remains active until the end of the billing period but is not refundable for that period. Cancel anytime to stop future charges.
Credits spent on marketplace assets are non-refundable once the asset has been accessed or downloaded. If an asset is broken or significantly different from its description, contact support within 7 days for a credit restoration.
A 20% platform fee is automatically deducted from all credit cashout requests. This fee is non-refundable and is deducted before payment is issued.
Example: You request a cashout of 100 credits. You receive 80 credits worth of payment. 20 credits (20%) are retained as the platform fee.
This fee sustains platform operations, supports creator payouts, and funds ongoing development.
Email info@studio1live.com with:
We respond within 2 business days. Approved refunds are processed via the original payment method within 5-7 business days.
Filing a chargeback without contacting us first will result in immediate account suspension. We take fraud seriously and cooperate fully with financial institutions on disputed charges.