Effective Date: May 6, 2026
Welcome to Studio1Live.
Because our products are digital downloads, browser applications, plugins, templates, AI tools, and software packages, all sales are considered final once the product has been downloaded, accessed, installed, or delivered unless otherwise stated below.
1. 48-Hour Buyer Remorse Period
Customers may request a cancellation or refund within 48 hours of purchase for buyer remorse or accidental purchase requests.
To qualify:
- The request must be submitted within 48 hours of purchase.
- The customer must provide the order number and purchase email.
- The request must explain the reason for the refund request.
Refund approval during this period is not guaranteed and may be denied in cases involving abuse, repeated refund activity, or evidence of product use beyond evaluation purposes.
2. Technical Support Requirement Before Refund Review
After the initial 48-hour period, customers must first submit a support or complaint request before a refund will be considered.
We reserve the right to:
- Troubleshoot the issue
- Provide updated files
- Replace damaged or corrupted downloads
- Provide installation assistance
- Attempt reasonable fixes or compatibility solutions
Refunds will only be considered if:
- The product is confirmed to be substantially non-functional as advertised, AND
- Our support team is unable to resolve the issue within a reasonable timeframe.
3. Complaint / Support Form Requirement
Before a refund review can begin, customers must complete our official support form including:
- Full name
- Purchase email
- Order number
- Product name
- Description of the issue
- Screenshots or error logs if applicable
- Hosting/device/platform information
Failure to provide sufficient technical information may delay or void refund eligibility.
4. Non-Refundable Situations
Refunds are generally NOT provided for:
- Server or hosting incompatibility
- cPanel, WordPress, Android Studio, browser, or third-party configuration issues
- Failure to read installation instructions
- User customization errors
- Plugin/theme conflicts caused by third-party software
- Lack of technical knowledge
- Change of mind after extended use
- Downloaded source code exposure
- Products modified by the customer
- Claims involving unsupported devices or environments
5. Chargebacks & Abuse
Customers who initiate fraudulent chargebacks, abuse refund requests, or attempt to obtain products without payment may have:
- Access revoked
- Licenses terminated
- Future purchases restricted
- Associated accounts blocked
We reserve the right to dispute fraudulent chargebacks with supporting records, download logs, and communication history.
6. Contact & Support
For support or refund-related requests, contact:
Please include your order number and product details in all communications.